Support

Customer Support

Need help with an order, an account, or a charge? Start below. We answer every message personally, within one business day.

Contact us

Email: Ward@tsiimpact.com
Phone: +1 (878) 888-2587
TSI Impact LTD, Palo Alto, California

When you write, include your name, the email or company name on the account, and a short description of what you need. For a billing question, add the date and amount of the charge.

StackTote rentals

Questions about a booking, delivery or pickup times, or changing your dates: email Welcome@StackTote.com or use the contact details above. Please include your booking name and delivery address. To book, visit stacktote.com.

CheckListsDone

If you are a staff member who signs off tasks, your manager manages your checklists and your code. Please ask them first.

If you manage an account, you can add, edit, hide, and restore checklists and update names and codes yourself. Step-by-step help is built into the site at checklistsdone.com. For anything else, such as billing, importing your lists, or closing your account, contact us using the details above.

Billing and refunds

Payments are processed by Stripe. You can cancel a subscription at any time. If you see a charge you do not recognize or believe a charge is wrong, contact us within 30 days and we will review it promptly. Refund terms are in our Terms of Service.

Advisory clients

If you are working with TSI Impact on a consulting engagement, contact Ward directly using the details above, or send an inquiry.

Privacy requests

To access, correct, or delete your personal information, email us. See our Privacy Policy for details.