Legal

Terms of Service

Effective October 21, 2026. These terms apply to every product and service offered by TSI Impact LTD, including the advisory practice, CheckListsDone (checklistsdone.com), and StackTote (stacktote.com). By using a site, creating an account, renting equipment, or paying an invoice, you agree to them.

1. Who we are

“TSI Impact,” “we,” and “us” mean TSI Impact LTD, a Wyoming corporation with its offices in Palo Alto, California. “You” means the person or organization using our services. If you accept these terms for an organization, you confirm you are authorized to do so.

2. Payments

Payments are processed by Stripe. Card details go directly to Stripe and are never stored on our sites. Charges may appear on your statement under TSI Impact LTD or the name of the service you bought. Prices, billing intervals, and what is included are shown at checkout or in your proposal. Subscriptions renew until you cancel. You can cancel at any time, and cancellation takes effect at the end of the paid period unless the service you bought states otherwise. Free trials convert to a paid plan only if you add payment details and do not cancel before the trial ends.

3. Refunds

Refund terms are stated at checkout for each service. Where none are stated, fees for work already delivered or time already used are not refundable. If you believe you were charged in error, contact us within 30 days and we will review it promptly.

4. Advisory services

Consulting work is governed by the proposal or statement of work we agree with you. Our advice is based on information you provide and is not legal, tax, accounting, or financial advice. Decisions made from it are yours.

5. CheckListsDone

Each company account is for that company’s staff and contractors. The account owner is responsible for who receives staff codes, for keeping codes confidential, and for what is stored in their checklists. Do not enter personal information about staff or contractors beyond what you need, such as sensitive identifiers. You own your checklists and your data. You give us permission to store and process it only to run the service for you. You may export or ask us to delete your data when your account ends.

6. StackTote rentals

Totes, dollies, and other rental equipment remain the property of StackTote. You are responsible for the equipment from delivery until we pick it up. Return it by the agreed date and in reasonable condition, normal wear excepted. Lost or damaged equipment, and rental beyond the agreed period, may be charged as described in the package terms shown at booking. Do not use totes to carry hazardous materials, perishable food, or anything unlawful. Service is limited to the areas shown on the StackTote site. You must provide safe, reasonable access for delivery and pickup.

7. Acceptable use

Do not misuse our sites or services. That includes attempting to break or overload them, accessing another customer’s account, using them for unlawful purposes, or reselling them without our written permission. We may suspend an account that violates these terms or puts others at risk.

8. Availability and data

We work to keep our services running and your data safe, but they are provided “as is” and we do not promise they will be uninterrupted or error-free. We are not responsible for data loss, unauthorized access, or other security incidents beyond what the law requires of us. Keep your own copies of anything important, and protect your logins and codes.

9. Limit of liability

To the fullest extent the law allows, TSI Impact is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim relating to a service is limited to the amount you paid us for that service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

10. Privacy

Our Privacy Policy explains what we collect and why. In short, we collect only what we need to provide a service and take payment, such as name, email, address for delivery, and account details. We do not sell personal information. Payment data is handled by Stripe under its own privacy policy.

11. Changes

We may update these terms. The date at the top shows the latest version. Continuing to use a service after a change means you accept it.

12. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes will be handled in the state or federal courts located in Santa Clara County, California.

13. Contact

Questions about these terms: Ward@tsiimpact.com, TSI Impact LTD, Palo Alto, California.